How do I place an order?
You can place an order through our website or contact us via WhatsApp. Our team will help you place your order quickly.
Can I place an order via WhatsApp?
Yes, please send us a message on WhatsApp, and we'll confirm and process your order as quickly as possible.
Do you deliver to hotels in Sharm el-Sheikh?
Yes, we deliver to all hotels, resorts, and apartments in Sharm el-Sheikh.
To which areas do you deliver?
We deliver throughout Sharm el-Sheikh, including Naama Bay, Hadaba, Old Market, Nabq, Sharks Bay, Ras Nasrani, and all hotels and resorts.
How long does delivery take?
Most orders are delivered within 30–90 minutes, depending on location and product availability.
Is same-day delivery available?
Yes, most orders are delivered the same day.
Are all the medications brand-name?
Yes, all medications and health products are genuine and are supplied by official distributors.
Do I need a prescription?
No, you don't need a prescription to place an order on the website. However, some products may be subject to local regulations.
Is it possible to place an order without visiting a pharmacy?
Yes, you can place your entire order online or via WhatsApp.
Can tourists place an order?
Yes, we serve tourists and residents of all nationalities.
Do the staff speak Russian and English?
Yes, our team is fluent in both Russian and English.
Do you have any doctors who speak Russian and English?
Yes, we have doctors who can provide general recommendations in Russian and English.
Can I consult with a pharmacist?
Yes, our licensed pharmacists will answer your questions.
How can I find out if a medication is in stock?
Check our website or contact us by phone or WhatsApp.
What should I do if an item is out of stock?
We'll suggest a suitable alternative or let you know when the item is back in stock.
Can I order a specific brand?
Yes, if it's available. If not, we'll offer a high-quality alternative.
Do you sell vitamins and dietary supplements?
Yes, we carry vitamins, dietary supplements, cosmetics, personal care products, children's products, and medical supplies.
Do you carry any skin and hair care products?
Yes, we offer a wide selection of well-known brands.
Can I buy children's products?
Yes, we have diapers, baby food, and baby care products.
Can I cancel my order?
Yes, before the order is assembled or shipped.
Can I change my order?
Yes, as long as the order hasn't started being processed yet.
Can I track my order?
Yes, please contact customer support for more information.
What should I do if I received the wrong item or a damaged item?
Please contact us immediately, and we'll resolve the issue quickly.
Can I return or exchange an item?
Yes, in accordance with our return and exchange policy.
How can we contact you?
By phone, via WhatsApp, or through the contact form on the website.
Can you help me if I only know the Russian name of the medication?
Yes, we're very familiar with Russian medications and can help you find an Egyptian equivalent.
Do you offer Egyptian equivalents of Russian medications?
Yes, we'll find high-quality alternatives with the same active ingredient.
Are the Egyptian equivalents cheaper?
In many cases, they contain the same active ingredient and are less expensive than imported drugs.
What payment methods are available?
We accept cash on delivery and various electronic payment methods.
Is my personal information secure?
Yes, we protect our customers' data using state-of-the-art security measures.
Are there any promotions or discounts?
Yes, we regularly have special offers.
Do you have multiple branches?
Yes, we have several branches in Sharm el-Sheikh.
What should I do if I don't know the name in English or Arabic?
Send us the name in Russian or a photo of the packaging, and we'll help you identify the medication.
Do you have experience serving Russian customers?
Yes, we regularly serve Russian tourists and residents.
Can you compare the Russian drug with its Egyptian counterpart?
Yes, we can help you compare the active ingredient, uses, and available options.
Are the prices on the website up to date?
Yes, prices and availability are updated regularly.
Why Choose MW Pharmacy?
We offer genuine medications, fast delivery, licensed pharmacists, and doctors who speak both Russian and English, as well as assistance in selecting Russian medications and their Egyptian equivalents at competitive prices.
