{"id":12591,"date":"2023-09-02T18:42:35","date_gmt":"2023-09-02T18:42:35","guid":{"rendered":"https:\/\/apteka-sharm-eg.com\/frequently-asked-questions\/"},"modified":"2026-08-10T21:20:05","modified_gmt":"2026-08-10T21:20:05","slug":"frequently-asked-questions","status":"publish","type":"page","link":"https:\/\/apteka-sharm-eg.com\/en\/frequently-asked-questions\/","title":{"rendered":"Frequently Asked Questions"},"content":{"rendered":"\t\t
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\n\t\t\t\t\t\t\t\t\n\t\t\t Frequently<\/span><\/span> Asked<\/span><\/span> Questions<\/span><\/span> (FAQ)<\/span><\/span>\t\t\t <\/span>\n\t\t\t\t\t\t\n\t\t<\/h3>\n\t\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<\/linearGradient>\n\t\t\t\t<\/defs>\n\t\t\t<\/svg>\n\t\t\t<\/div>\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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\r\n How do I place an order?<\/span>\r\n <\/i>\r\n <\/h3>\r\n

You can place an order through our website or contact us via WhatsApp. Our team will help you place your order quickly. <\/p>\n<\/div>\r\n <\/div>\r\n

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\r\n Can I place an order via WhatsApp?<\/span>\r\n <\/i>\r\n <\/h3>\r\n

Yes, please send us a message on WhatsApp, and we'll confirm and process your order as quickly as possible.<\/p>\n<\/div>\r\n <\/div>\r\n

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\r\n Do you deliver to hotels in Sharm el-Sheikh?<\/span>\r\n <\/i>\r\n <\/h3>\r\n

Yes, we deliver to all hotels, resorts, and apartments in Sharm el-Sheikh.<\/p>\n<\/div>\r\n <\/div>\r\n <\/div>\r\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t <\/div>\r\n <\/div>\r\n

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\r\n To which areas do you deliver?<\/span>\r\n <\/i>\r\n <\/h3>\r\n

We deliver throughout Sharm el-Sheikh, including Naama Bay, Hadaba, Old Market, Nabq, Sharks Bay, Ras Nasrani, and all hotels and resorts.<\/p>\n<\/div>\r\n <\/div>\r\n

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\r\n How long does delivery take?<\/span>\r\n <\/i>\r\n <\/h3>\r\n

Most orders are delivered within 30\u201390 minutes, depending on location and product availability.<\/p>\n<\/div>\r\n <\/div>\r\n

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\r\n Is same-day delivery available?<\/span>\r\n <\/i>\r\n <\/h3>\r\n

Yes, most orders are delivered the same day.<\/p>\n<\/div>\r\n <\/div>\r\n

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\r\n Are all the medications brand-name?<\/span>\r\n <\/i>\r\n <\/h3>\r\n

Yes, all medications and health products are genuine and are supplied by official distributors.<\/p>\n<\/div>\r\n <\/div>\r\n <\/div>\r\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t <\/div>\r\n <\/div>\r\n \t\t\t<\/div>\n\t\t<\/section>\n\t\t

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\r\n Do I need a prescription?<\/span>\r\n <\/i>\r\n <\/h3>\r\n

No, you don't need a prescription to place an order on the website. However, some products may be subject to local regulations. <\/p>\n<\/div>\r\n <\/div>\r\n

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\r\n Is it possible to place an order without visiting a pharmacy?<\/span>\r\n <\/i>\r\n <\/h3>\r\n

Yes, you can place your entire order online or via WhatsApp.<\/p>\n<\/div>\r\n <\/div>\r\n

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\r\n Can tourists place an order?<\/span>\r\n <\/i>\r\n <\/h3>\r\n

Yes, we serve tourists and residents of all nationalities.<\/p>\n<\/div>\r\n <\/div>\r\n <\/div>\r\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t <\/div>\r\n <\/div>\r\n

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\r\n Do the staff speak Russian and English?<\/span>\r\n <\/i>\r\n <\/h3>\r\n

Yes, our team is fluent in both Russian and English.<\/p>\n<\/div>\r\n <\/div>\r\n

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\r\n Do you have any doctors who speak Russian and English?<\/span>\r\n <\/i>\r\n <\/h3>\r\n

Yes, we have doctors who can provide general recommendations in Russian and English.<\/p>\n<\/div>\r\n <\/div>\r\n

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\r\n Can I consult with a pharmacist?<\/span>\r\n <\/i>\r\n <\/h3>\r\n

Yes, our licensed pharmacists will answer your questions.<\/p>\n<\/div>\r\n <\/div>\r\n

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\r\n How can I find out if a medication is in stock?<\/span>\r\n <\/i>\r\n <\/h3>\r\n

Check our website or contact us by phone or WhatsApp.<\/p>\n<\/div>\r\n <\/div>\r\n <\/div>\r\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t <\/div>\r\n <\/div>\r\n \t\t\t<\/div>\n\t\t<\/section>\n\t\t

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\r\n What should I do if an item is out of stock?<\/span>\r\n <\/i>\r\n <\/h3>\r\n

We'll suggest a suitable alternative or let you know when the item is back in stock.<\/p>\n<\/div>\r\n <\/div>\r\n

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\r\n Can I order a specific brand?<\/span>\r\n <\/i>\r\n <\/h3>\r\n

Yes, if it's available. If not, we'll offer a high-quality alternative. <\/p>\n<\/div>\r\n <\/div>\r\n

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\r\n Do you sell vitamins and dietary supplements?<\/span>\r\n <\/i>\r\n <\/h3>\r\n

Yes, we carry vitamins, dietary supplements, cosmetics, personal care products, children's products, and medical supplies.<\/p>\n<\/div>\r\n <\/div>\r\n <\/div>\r\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t <\/div>\r\n <\/div>\r\n

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\r\n Do you carry any skin and hair care products?<\/span>\r\n <\/i>\r\n <\/h3>\r\n

Yes, we offer a wide selection of well-known brands.<\/p>\n<\/div>\r\n <\/div>\r\n

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\r\n Can I buy children's products?<\/span>\r\n <\/i>\r\n <\/h3>\r\n

Yes, we have diapers, baby food, and baby care products.<\/p>\n<\/div>\r\n <\/div>\r\n

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\r\n Can I cancel my order?<\/span>\r\n <\/i>\r\n <\/h3>\r\n

Yes, before the order is assembled or shipped.<\/p>\n<\/div>\r\n <\/div>\r\n

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\r\n Can I change my order?<\/span>\r\n <\/i>\r\n <\/h3>\r\n

Yes, as long as the order hasn't started being processed yet.<\/p>\n<\/div>\r\n <\/div>\r\n <\/div>\r\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t <\/div>\r\n <\/div>\r\n \t\t\t<\/div>\n\t\t<\/section>\n\t\t

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\r\n Can I track my order?<\/span>\r\n <\/i>\r\n <\/h3>\r\n

Yes, please contact customer support for more information.<\/p>\n<\/div>\r\n <\/div>\r\n

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\r\n What should I do if I received the wrong item or a damaged item?<\/span>\r\n <\/i>\r\n <\/h3>\r\n

Please contact us immediately, and we'll resolve the issue quickly.<\/p>\n<\/div>\r\n <\/div>\r\n

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\r\n Can I return or exchange an item?<\/span>\r\n <\/i>\r\n <\/h3>\r\n

Yes, in accordance with our return and exchange policy.<\/p>\n<\/div>\r\n <\/div>\r\n

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\r\n How can we contact you?<\/span>\r\n <\/i>\r\n <\/h3>\r\n

By phone, via WhatsApp, or through the contact form on the website.<\/p>\n<\/div>\r\n <\/div>\r\n

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\r\n Can you help me if I only know the Russian name of the medication?<\/span>\r\n <\/i>\r\n <\/h3>\r\n

Yes, we're very familiar with Russian medications and can help you find an Egyptian equivalent.<\/p>\n<\/div>\r\n <\/div>\r\n

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\r\n Do you offer Egyptian equivalents of Russian medications?<\/span>\r\n <\/i>\r\n <\/h3>\r\n

Yes, we'll find high-quality alternatives with the same active ingredient.<\/p>\n<\/div>\r\n <\/div>\r\n

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\r\n Are the Egyptian equivalents cheaper?<\/span>\r\n <\/i>\r\n <\/h3>\r\n

In many cases, they contain the same active ingredient and are less expensive than imported drugs.<\/p>\n<\/div>\r\n <\/div>\r\n <\/div>\r\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t <\/div>\r\n <\/div>\r\n

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\r\n What payment methods are available?<\/span>\r\n <\/i>\r\n <\/h3>\r\n

We accept cash on delivery and various electronic payment methods.<\/p>\n<\/div>\r\n <\/div>\r\n

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\r\n Is my personal information secure?<\/span>\r\n <\/i>\r\n <\/h3>\r\n

Yes, we protect our customers' data using state-of-the-art security measures.<\/p>\n<\/div>\r\n <\/div>\r\n

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\r\n Are there any promotions or discounts?<\/span>\r\n <\/i>\r\n <\/h3>\r\n

Yes, we regularly have special offers.<\/p>\n<\/div>\r\n <\/div>\r\n

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\r\n Do you have multiple branches?<\/span>\r\n <\/i>\r\n <\/h3>\r\n

Yes, we have several branches in Sharm el-Sheikh.<\/p>\n<\/div>\r\n <\/div>\r\n

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\r\n What should I do if I don't know the name in English or Arabic?<\/span>\r\n <\/i>\r\n <\/h3>\r\n

Send us the name in Russian or a photo of the packaging, and we'll help you identify the medication.<\/p>\n<\/div>\r\n <\/div>\r\n

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\r\n Do you have experience serving Russian customers?<\/span>\r\n <\/i>\r\n <\/h3>\r\n

Yes, we regularly serve Russian tourists and residents.<\/p>\n<\/div>\r\n <\/div>\r\n

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\r\n Can you compare the Russian drug with its Egyptian counterpart?<\/span>\r\n <\/i>\r\n <\/h3>\r\n

Yes, we can help you compare the active ingredient, uses, and available options.<\/p>\n<\/div>\r\n <\/div>\r\n

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\r\n Are the prices on the website up to date?<\/span>\r\n <\/i>\r\n <\/h3>\r\n

Yes, prices and availability are updated regularly.<\/p>\n<\/div>\r\n <\/div>\r\n <\/div>\r\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t <\/div>\r\n <\/div>\r\n \t\t\t<\/div>\n\t\t<\/section>\n\t\t

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\r\n Why Choose MW Pharmacy?<\/span>\r\n <\/i>\r\n <\/h3>\r\n

We offer genuine medications, fast delivery, licensed pharmacists, and doctors who speak both Russian and English, as well as assistance in selecting Russian medications and their Egyptian equivalents at competitive prices.<\/p>\n<\/div>\r\n <\/div>\r\n <\/div>\r\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t <\/div>\r\n <\/div>\r\n \t\t\t<\/div>\n\t\t<\/section>\n\t\t <\/div>\r\n <\/div>\r\n

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\r\n Our Address <\/div>\r\n
\r\n <\/i>\r\n Sharm El Sheikh, Egypt <\/div>\r\n <\/div>\r\n
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\r\n Contact Information <\/div>\r\n